Category: Case Study

James Cook,

Founder & CEO

Our visionary founder has been at the helm since inception in 2002. With a profound understanding of the industry, he drives the firm's strategy, oversees its talented team, and ensures seamless operations. James's impeccable expertise and leadership have consistently surpassed those of the largest global profit recovery providers, setting him apart as an industry leader.

Jonathan Evans,

VP Audit Operations

Jonathan is the driving force behind our industry-leading profit recovery solutions. With a wealth of experience and expertise in the field, he meticulously oversees every aspect of service delivery to ensure exceptional results and unparalleled customer service. Known for his unwavering dedication, Jonathan consistently delivers outstanding outcomes for our client partners.

Sunil Raihal,

VP Technical Operations

Unleashing the power of recovery audits worldwide for over 25 years. An accomplished leader with a global perspective, Sunil brings unmatched technical and operational expertise to the table. With a unique blend of intricate systems and financial knowledge, coupled with advanced data mining techniques and strategic acumen, crafting highly effective and lucrative solutions.

John Heighway,

VP Business Development

John is a seasoned industry visionary, leading business development across Europe, North America and Asia. With a profound three-decade journey through the industry, he demonstrates an extraordinary talent for nurturing high-impact teams and championing growth, delivery, and innovation. His expertise is dedicated to empowering both new and established clients to achieve their highest aspirations.

James Brown,

HR Director

Driven by a passion for people and excellence, James is a global HR leader with over 15 years of experience. He places great emphasis on nurturing our employees and fostering a culture of continuous improvement. Implementing robust progression frameworks and comprehensive internal training programs, James ensures that every individual has the tools and knowledge to thrive in their professional journey.

Declan Lavelle,

Finance Director

Declan leads the Finance team across the UK, US, India, and Nepal. Armed with decades of extensive understanding of business operations, he is committed to driving robust financial performance and meticulous budgetary control across all facets of the organisation. He is instrumental in expanding the business footprint globally with his financial acumen and industry know-how.

Lokesh Shrestha,

Executive Director - Nepal

A senior operations leader with over 15 years of expertise, is a master of his field. With a profound and broad understanding of recovery audit, he has successfully served global clients across various industries. From audit development and data analysis to operational management and strategic business planning, Lokesh's versatile skill set ensures enhanced productivity, efficiency, and profitability for businesses.

Owais Bhat,

Executive Director - India

Owais has over 10 years of experience in retail with building and managing sustainable teams that have been focussed on improving cash flow, operating margins, harmonising cost prices, developing systems and processes to mitigate revenue loss.

Owais has worked within the recovery audit space for some of the largest retail organisations within Europe and Asia to build internal capabilities within this space. He has comprehensive understanding of how large scale retailers are operationally set up and has made significant contributions by deploying governance models & solutions that eliminate revenue leakage & ensure financial, contractual and regulatory compliance.

Michael Robinson,

Audit Director

An experienced operations leader who prioritises service delivery & client satisfaction. Over a decade, he has consistently driven innovation to achieve optimal client outcomes. His progressive & supportive management style has nurtured talent and revolutionised audit tools, processes, and systems. Michael is a passionate advocate for improvement, consistently working on initiatives to unify teams and build client audits from the ground up.

Ian Webber,

Audit Director

Known for his enthusiastic, proactive and hands on approach, Ian always puts the client first by creating bespoke audit solutions that deliver the best return. Ian plays a pivotal role in expanding our business into the North American market and has fostered a culture of progressiveness and flexibility in the operations team. Ian is a proactive leader who prioritises client satisfaction, drives expansion, and encourages innovation.